This document provides passengers with step-by-step instructions on troubleshooting issues with the Angkas app on Android devices.
Basic Troubleshooting Steps for Android Devices:
Open the Settings app on your device.
Scroll down and tap on Apps or Applications.
Find and tap on the Angkas app.
Tap on Storage.
Tap on Clear Cache and then Clear Data.
Uninstall and reinstall the Angkas app.
Troubleshooting Common Issues:
Issues with Booking, Notifications, or App Freezing:
Open the Settings app from your home screen.
Find Date & Time.
Ensure Set time automatically is turned on.
Toggle Airplane Mode on and off for 5-10 seconds.
Application Cannot Be Opened:
Open the Settings app.
Scroll down and find Apps or Application Manager.
Locate and select the Angkas app.
Within the app settings, find and tap Storage or Storage & cache, then tap Clear Cache and Clear Data.
Ensure the Angkas app is updated to the latest version.
Network or Internet Connection Issues:
Check the network speed using fast.com (minimum requirement: 10 Mbps or higher).
Toggle Airplane Mode on and off for 5-10 seconds.
Best Practices for A Smooth App Experience:
Maintain a stable and active internet connection.
Ensure you have the latest version of the Angkas app installed to avoid bugs that may impact functionality.
Contact Support:
If troubleshooting steps do not resolve the issue, contact Angkas support through the following channels:
Facebook: Angkas Facebook page
Email: support@angkas.com
Hotlines:
Click2Talk: bit.ly/AKSClick2Talk (Android phones only)
NOTE:
Ensure your Data or WiFi connection is strong.
Keep your screen on to avoid disconnection from the call.
Do not turn off or lock the screen during support calls.