This document provides passengers with step-by-step instructions and FAQs on how to handle login issues with the Angkas app.

Instructions for Handling Login Issues:

  1. Basic Troubleshooting Steps:

    • For Android:

      • Open the Settings app on your device.

      • Scroll down and tap on Apps or Applications.

      • Find and tap on the Angkas app.

      • Tap on Storage.

      • Tap on Clear Cache and then Clear Data.

      • Uninstall and reinstall the Angkas app.

    • For iOS:

      • Open the Settings app.

      • Tap on General.

      • Tap on iPhone Storage.

      • Find and tap on the Angkas app.

      • Tap on Offload App and confirm.

      • Tap on Reinstall App.

  2. If the issue persists after performing these steps:

    • Send a message to the Angkas Facebook page, email us at support@angkas.com, or call the Angkas Hotlines and provide the following details:

      • Name

      • Angkas Registered Number

      • App version

      • Android version

      • Brand of your device

      • Screenshot or screen recording of the error

    • Wait for 24-48 hours for an update on the status of your application.

Common Causes of Login Issues:

  • Incorrect Mobile Number: Ensure that your registered mobile number is entered correctly.

  • Weak Internet Connection: A poor or unstable internet connection can prevent the app from logging in successfully.

  • Outdated App Version: Using an older version of the Angkas app may lead to login issues. Make sure to update to the latest version.

Preventing Login Issues:

  • Always double-check that your registered mobile number is entered correctly.

  • Maintain a stable and active internet connection while using the app.

  • Regularly update the Angkas app to avoid bugs or login issues related to outdated versions.