This document provides information regarding a customer's ability to suggest a route to the Angkas biker when traveling to their destination.

Details

Customer Route Suggestion

  • Customers are encouraged to suggest a route to their Angkas biker, especially if they feel more comfortable with it or believe it to be better than the suggestions from navigation apps.

  • The biker may also recommend alternative routes based on their experience.

  • Customers have the right to insist on their preferred route as long as it does not pose any safety risks or significantly extend the trip.

Handling Route Disputes

  • If the biker does not follow the suggested route, customers may provide feedback to Angkas Customer Service to help improve service quality.

Contact Information

Customers may reach out to Angkas through the following channels:

  • Facebook: Angkas Official Page

  • Email: support@angkas.com

  • Hotlines:

    • SMART: 09189264527

    • GLOBE: 09173264527

  • Click2Talk: bit.ly/AKSClick2Talk (Android phones only)

Important Notes

  • Ensure a strong Data or WiFi connection for better communication.

  • Keep the screen on to avoid call disconnection.

  • Do not turn off or lock the screen during the call.